Solution 03 · Support
Remote Support
HQ experts guide field technicians anywhere via AR glasses or tablet — seeing exactly what the technician sees and annotating instructions onto the live machine. A digital twin backs every diagnosis, repair and inspection, so problems get solved without a flight.
−60–80% specialist travel
20–40% less downtime
Fixes 50% faster
Build your program · pre-filled
Configure your remote support
Shape a support program around your field network, machines and systems. Tune the panels — it builds a real design spec you can print.
1 · Your service network
Field technicians60
Service regions6
Support languages
2 · What you support
3 · Support modes
4 · Devices & hardware
Field devices
Brand accent
5 · Knowledge & AI
Machines to twin8
6 · Integration & compliance
Systems to connect
Data residency
7 · Rollout & brief
Pilot size (technicians)10
Target go-live
Biggest pain to solve
Your field team · live
60 technicians
Your support design spec
Prepared by N0vaVR · draft
Est. to pilot live
~6 weeks
What it does
→Your expert sees what the technician sees and draws instructions onto the live view.
→A digital twin of the machine backs every diagnosis and step-by-step guide.
→Recurring faults are captured automatically for documentation and training.
→Works on AR glasses or a rugged tablet — ideal for urgent field support.
TWO ROI LEVERS
1. Specialist travel avoided (flights, hotels, engineer days) and 2. downtime avoided because the fix starts immediately instead of after a trip.
How the ROI is calculated
120 trips × €4k × 70%€336k
60 incidents × 8h × €2k × 30%€288k
One-time platform build− €60k
Net first year€564k
Formula: (trips × trip cost × 70%) + (incidents × hrs × cost/hr × 30%) − platform build. ROI typically under 12 months.
Put your own numbers in
See your remote-support saving build live, then generate a costed spec.
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